As your child starts playgroup it can be a very worrying time as this may be the first time that you are leaving your child. We hope that this prospectus will help you to feel more at ease in your preparation before meeting us and getting to know each other.

Our Setting

Established in 1978 and situated on the grounds of Fairways Primary School, we are a Registered Charity that is Committee run. We have strong links with the School and are fortunate to have regular use of the school hall attached to our building and use of the grounds for wildlife walks etc.  Each year we are invited to watch the Reception children’s Christmas play and wave to many of them that have attended our group. The majority of the children that come to us will go on to Fairways Primary School and again we are fortunate to take groups of children into the classes each week of the summer term to meet their teachers and join in with activities. For those children that will be going to other schools/settings we arrange a transitional period with their school once a place has been confirmed. The setting will arrange visits with both the school and parents.


Our Aims

We aim to provide high quality care and education for children that are below statutory school age. We work in partnership with parents and other agencies that may be involved to help children learn and develop. We ensure we give the opportunities to allow each child to reach their full potential in a safe and warm environment. We link with the school on site and the local community offering children and their parents a service that promotes equality and values diversity. We welcome all children and their families across the community and will endeavour to adapt our provision to provide suitability for various disabilities and needs.


Let us introduce you to our staff team.

We have a varied staff team, each bringing their own individual characters and talents to the group.  All of our current staff hold relevant qualifications and are experienced mums themselves:

Tracy – Supervisor/Manager.

Sam and Raynor  – Deputy Supervisors.

Other staff:- Sue (acting deputy), Lyn, Kelly I, Michelle, Chris, Donna E, Vicky, Katie, Angela, Lisa, Kelly E (bank staff) and Becky (our apprentice) .

See our Welcome Leaflet when joining and our website for our photos

We have several regular volunteers and from time to time, we may have students with us on either work experience or from the local colleges.  Students and volunteers are never left on their own with the children, being under supervision themselves. Adult helpers, the committee and all staff members have current checks from the Disclosure and Barring Service and these are monitored regularly.

As well as gaining qualifications in early years care and education, all staff take part in further training to help them keep up to date with thinking about early years care and education. Every member of staff is trained regularly in First Aid.  The setting also keeps itself up-to-date with best practice as a member of the Pre-School Learning Alliance, through the Under 5 Magazine and publications by the Alliance, Nursery World magazines and updates from the DCSF(Department of Childhood Services and Families).


Find out more about the rest of our staff.


billionphotos-1062158We promote positive relationships and see parents as partners within our setting, you help us to shape the service that we offer.  Parents have the right to be valued and respected (equally so do our staff), kept informed, consulted, involved and included at all levels. There are many ways parents can be involved in the life of our setting such as volunteering, sharing their own special interests with the children, helping to make, cut and mend a variety of resources, attend fund raising events, join the committee, help out on local outings and building friendships with other parents at the setting.


Our Committee.

We are run by a Committee made up from parents and carers both past and present, we are always looking for new mums and dads to help. This Committee is legally responsible for the group and helps to make decisions, arrange fund raising events, review and pass policies and liaise with Ofsted. All parents and carers are welcome to attend meetings even if they are not on the Committee. We are dependent on our fund raising events which supply our lovely resource base and cover things that are now not covered by government funding/fees. Our Annual AGM is usually held in October; this is when we vote in our new Committee. Please support us we cannot continue to run without a Committee. We need parents and carers present to vote so please try to commit to attending this AGM in order for voting to take place.

Find out more about our Committee.


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In our safe and stimulating environment, every child is given generous care and attention with our high staff ratio and volunteers/students.  Every child has the chance to join with other children to play and learn together. Children are helped to take forward their learning and development by building on what they already know and can do.

During their time with us we encourage and foster healthy eating, exercise and health awareness. We have physical play all year round both indoors and outdoors with the use of the school hall each week for assault courses, parachute etc. Health and hygiene is actively promoted throughout each session.

We also advocate British Values and will actively nurture good manners/kind hands within the setting.  Children are encouraged to have a voice and to influence their own learning through their interests. We believe that every child is a unique individual who has the right to be treated fairly and equally, free from discrimination and with care and respect. Children and families are valued and respected by our dedicated team, who cater for all individual needs, ensuring we maintain inclusive practice at all times.

Learning through play

We offer a safe, caring environment, which encourages children to play and explore. Play helps young children to learn and develop through doing and talking, which research has shown to be the means by which young children think. Our setting uses the practice guidance Early Years Foundation Stage to plan and provide a range of play activities which help children to make progress in each of the areas of learning and development.billionphotos-1642207(A copy of the learning areas will be shared with you when you meet with your child’s key member of staff.) In some of these activities children decide how they will use the activity and, in others, an adult takes the lead in helping children to take part in the activity. In all activities information from the practice guidance to the Early Years Foundation Stage has been used to decide what equipment and resources to provide and how to provide it. We explore a range of cultures and festivals throughout each year and try to embrace those that reflect the families attending our setting. We often ask families to join/share this with us. If you prefer for your child not to take part in these then please speak to one of the supervisors. We provide some multi-lingual resources and many of our resources display children/ families from a variety of cultures and countries and from all areas of the community. Should any parents/carers have difficulties in reading any of our documents for any reason then please mention this to us and we will be happy to accommodate any changes needed where we are able to.

billionphotos-991760We invite a variety of visitors throughout the year to share skills and activities with the children. Please be aware that under no circumstances are our visitors left alone or unsupervised with the children. Examples of visitors we had are Oral Health Services, Party Pets (a variety of animals and lizards), The Fire Brigade, Talking Tots and a circus workshop, to name a few. What skills or interests would you like to share with us? We enjoy and encourage parental involvement and the wider family, please speak to Tracy or Sam if you can come in either regularly or for a one off visit. We will also invite you in at other special times.

We welcome you to contribute to ideas for planning. Our planning boards are for parent’s use as well as that of staff. Reading the planning will give you and your child opportunities to chat about their activities. We change activities regularly whilst also keeping some available as a continuous play and a familiar environment. We may change or add to resources within a session according to children’s needs and interests. All areas of learning and development are supported through observation, assessment and planning.


Our timetables and routines

Our setting believes that care and education are equally important in the experience which we offer children. The routines and activities that make up the session are provided in ways that help each child to feel that they are valued as a member of the setting; ensure the safety of each child; help children to gain from the social experience of being part of a group; and provide children with opportunities to learn and help them value learning. 

We organise our sessions so that children can choose from, and work at, a range of activities and in doing so, build up their ability to select and work through a task to its completion. The children are also helped and encouraged to take part in adult led small and large group activities which introduce them to new experiences and help them to gain new skills, as well as helping them to learn to work with others. Outdoor activities contribute to children’s health, their physical development and their knowledge of the world around them. The children have the opportunity, and are encouraged, to take part in outdoor child – chosen and adult – led activities, as well as those provided in the indoor playrooms. The children can access all areas of the curriculum outdoors and are known to thrive when learning takes place outdoors. You will notice that your registration form asks for permission for us to take your children out locally during session times. This will be for visits such as Belfairs Park Woods and also to nearby shops. Any excursions further afield such as Southend or Leigh library or Cavell Lodge we will seek your separate permission first. All visits will be supervised and kept within appropriate ratios.


Transition from home to playgroup

We hold two open mornings in September for you to visit with your child. Please note that all of your family are welcome to visit, especially those that may come to pick up the children from us so that we can get to recognise them too. billionphotos-1213590

Through our key person approach our friendly staff support and encourage your child, enabling them to reach their full potential, feel loved and understood, and promote their health and well-being at all times. A bond will be built with them and the key person will be feeding activities for them back into the planning. At key meetings your child’s Learning Journal and levels of development will be shared with you. This is available at any time to read on site. Individual targets are set throughout their time with you. If your child attends another setting, with your permission we will liaise with them so that we are working together for your child. Your key person will meet with you at your visit to share information and get to know you both. She will be happy at any time to chat with you, share experiences etc. We are very aware that you are your child’s first educator so this time to share and build trust is vital. If you have concerns at any time please chat with her or either of the supervisors. Sometimes parents find it easier for both them and for their child if they stay for a little while until their child is settled. How to settle them will be discussed at your first meeting with the key member of staff. This member of staff will go through your welcome pack with you and give you hand outs, links to policies via our website etc. She will also have some Home Activity Sheets for you. This will be shown and explained to you at your visit, please ask for more when needed. Parents and the wider family enjoy using these to provide written records of a child’s achievement or experience at home or your child may like to draw their own account of what they have enjoyed. These are shared with the supervisors and your child’s key person who may include it in your child’s Learning Journey or use it to implement planning ideas.  Your child is also invited to share this with peers, this can help your child to build confidence with adult support as necessary.

We ask you to bring a current head/shoulders photograph of your child so that we can provide a photographic named registration card and coat peg label. We also ask you to bring the completed registration form along with your child’s birth certificate or passport. Tracy/Sam / Raynor  will go through these with you. 


If your child is ill or unable to attend Playgroup you must contact Playgroup on 01702 421180 prior to registration so that we can record your child’s absence and the reasonbillionphotos-2314701

We have to inform the Local Authority of low attendance and they may withdraw funding. In order to retain your fee paying child’s place, we regret that we must ask for fees for sessions missed.

From time to time we may have unwanted little visitors (head lice) come to playgroup. We would therefore ask you to check your child’s hair regularly for these; if any evidence is found that the child and the whole family should be treated before the child attends Playgroup again. Please also advise staff of any action taken. In the event of your child found to have head lice whilst attending Playgroup we would inform you and ask that your child should be treated accordingly before he/she attends their next session with us.

Please also note that should your child have had sickness or diarrhoea that they must be given 48 hours recovery after the last episode before returning to Playgroup. We must be notified of this or any other contagious illness and ask that you follow the advice that we have been given by Essex Area Health Protection Unit. We have to inform them of two or more cases of these illnesses. If your child has threadworm please inform us immediately so that we can replace dough etc. and clean equipment. Once treated your child may return.

You may be asked to sign an accident sheet when you pick up your child. Children as we all know do have little mishaps from time to time. We will record these and will inform you at the end of the session of what has happened and how we have dealt with it. Should we have any concern regarding an accident then we would telephone you immediately and ask you to come and collect your child. Vigilant risk assessments take place before we open, use the outside area or hall, prepare snacks and at the close of each day/ week. We maintain appropriate staff ratios throughout each session. Sometimes this may mean that we operate in one room and outside or if we know that we are going to use the hall we may go down to one room.

Special Needs

As part of the setting’s policy to make sure that its provision meets the needs of each individual child, we take account of any special needs a child may have and work with outside agencies involved with your child. We have two designated SENco’s (Special Educational Needs Co-Ordinators) on the premises. We work together with speech and language therapists or any other professional bosis as appropriate to meet the needs of your child.

Safeguarding children

As a setting we have a duty under the law to help safeguard children against suspected or actual ‘significant harm’ and may have to contact Social Services if we have a concern. Our employment practices ensure children against the likelihood of abuse in our setting and we have a procedure for managing complaints or allegations against a member of staff.

Our way of working with children and their parents/carers ensures we are aware of any problems that may emerge and can offer support, including referral to appropriate agencies when necessary, to help families in difficulty. Staff receive annual Safeguarding training and are all trained and have regard to the PREVENT duty.  Please be aware that we record any bumps/ bruises that children come in with and ask you to sign against these records.



Fees from September 2019 will be £17 per session (please note that sessions fees are reviewed throughout the year).  All absences need to be paid for.  Fees are invoiced and payable a Half Term in advance. If you are experiencing financial difficulties regarding the payment of fees, please let Tracy know and an agreed payment plan can be set up for you.  Please see Tracy/Sam/Raynor with your invoice and payments. Arrears in payments of invoices by 2 weeks or more can result i your child losing their place at playgroup. We will not charge fees if we are shut but all fees are payable when we are open even if your child is absent. 



Universal Nursery Education Funding (3-4 yr olds)

Our group is registered to receive Nursery Education Funding from the Local Education Authority and children are eligible to receive this funding, subject to meeting certain criteria, the funding period after their 3rd birthday.

Ie  If your child’s birthday falls between:-

1st April – 31st August – funding starts in September.

1st Sept – 31st Dec – funding will start in January.

1st Jan – 31st March – funding starts in April

Playgroup will apply for this funding directly from the LEA having seen evidence from parents/carers to verify their child’s date of birth (shown at visit). We will need every parent of a funded child to fill out one of our Funding Declaration Forms every term in order for us to be able to request this funding. Universal funding entitlement is currently up to 15 hours per week. Funding can be taken split between 2 providers. e.g. 6 hours at one provider and 9 hours at another provider. If you are using split providers this must be recorded on your child’s Funding Declaration form. Please note that any increases in hours for funded children after the headcount day in each term will need to be paid for as we cannot put in a second claim.

Extended Nursery Education Funding – up to 30 hours funding (3-4 yr olds)

Our older children that start school the following September may stay over lunchtime (cost £5 if not funded) and bring their own packed lunch, providing we have places allowing access to the extended (additional) 15 hours funding (up to 30 hours). Parents accessing these additional funded hours or part thereof need to register with HMRC on  You will register into a contract with them and will be allocated an eligibility code which you need to give to the playgroup with your National Insurance number (this number is active for 3 months – you must ensure that you log back into your account when this time period is coming to an end). Failure to register by the deadline dates will result in funding being unavailable. They will not accept any requests after these dates. HMRC dates are as follows:- September-December funding 2019– register before 31st August 2019. January – March funding 2020 – register before 31st December 2019, April to July funding 2020 – register before 31st March 2020. Please register within the time scales given and supply us with this code. Failure to register will incur in fees being paid to the setting.

2 Year Old Funding

Southend Local Authority is responsible for the implementation of ‘Two Year Old Funding’ by ensuring that its most vulnerable 2 year old children in the Borough will have access to high quality early years provision up to 15 hours, 38 weeks in the year.


We display posters with the current criteria to access this funding. To apply for 2 year funding via the Citizens Portal go to the following portal to get your unique reference number that the setting will need prior to your child accessing sessions with us funding is only available from the day the online application is approved-any delay will mean you are charged for your child’s hours beforehand.

We can check your eligibility onsite for you before the end of the summer term if you do not have access to the internet. Please contact us on 01702-421180 to arrange this or you can contact the Local Authority – Joan Gibbons 01702 534211 for this. 2 yr old funding terms are in line with 3-4 yr old funding. 

We provide details of children’s non attendance for all funded sessions other than significant illnesses/holidays when claiming funding. We inform the Local Authority of Attendances below 90% in line with our funding contracts. They carry out an investigation. All absences must be reported before registration.  


Opening days

Important – We operate 38 weeks a year. See terms below. We are able to close for one day in each term in line with Funding agreements. We are entitled to charge extra for activities held within these days. Please see as follows:-

Autumn Term

5th September – 18th December 2019

Half Term closure: 28th – 1st November. Closure day  9th December:  Optional Christmas Party will be held on this day –  a charge is applied.

Spring Term

8th January – 3rd April 2020

Half Term closure: 17th – 21st February.  Closure day Monday 30th March: Optional Spring Party will be held on this day –  a charge is applied.

Summer Term

20th April – 22nd July 2020

Half Term closure: 25th May – 29th May. Closure day 22nd July. (Children’s last day will be 21st July)        


Early Years Pupil Premium (EYPP)

Some  of our funded 3-4 year old  children may be eligible for extra funding if in receipt of certain benefits or Local Authority care in order to help us to narrow attainment gaps. We will receive this if any of your details entered on to your funding form meet the eligibility criteria as set by the Local Authority. This is payable on the Universal Funding up to 15 hours only, therefore, parents accessing 30 hours across two providers will need to choose which provider they will claim the Universal hours at and inform them.

If your child is eligible your child’s key person/supervisor will discuss with you how this will be used for your child’s learning and development.

This will be documented in your child’s journal and follow them into their next setting/school.


Tax-free Childcare

You can now apply for an on-line Tax-free Childcare Account to get help with your fee paying childcare costs. For every £8 you pay in, the government adds an extra £2 into your account.

Website: and follow the childcare provider checker link.



Morning sessions (8.35 – 11.35 am)


Our onsite entrance door will be opened promptly at 8.35am (number 3 on attached map). We ask that your children wait with you outside our doors and not run around otherwise other users of the school may be disturbed.

They will line up with you to find their name/picture card and to be registered for attendance. (Please make any other friends/family aware of this if bringing them) Their name card should be ‘posted’ and then the children should be encouraged by parents/carers to take off and hang up their own coats themselves. Any accessories such as gloves and scarves should be placed inside their own named bag. (No drawstring bags please for safety reasons).

Due to school security, collection at the end of the morning is via The Fairway entrance through our back playground door. (Number 2 on your map.)

Please be aware that playgroup reserves the right to charge for any children that are late being picked up from either sessions. Two members of staff will have to stay on the premises with your child. Tarriff – £5 for each 15 minutes.


Afternoon sessions (12.20 – 15.20)


Due to school security, entrance for afternoon sessions is via The Fairway entrance(Number 2 on the map) on foot only. Children and parents wait quietly outside the gates to the school courtyard (No access without staff). Once Playgroup staff open the gate you may proceed through and then access ‘the ‘back’ door of Playgroup for registration. Collection at the end of the afternoon is the onsite entrance (Number 3 on map) and exit at (number 1 on the map).

Please note that even in wet weather we open the doors at these times. We have different guidelines, insurance and staff ratios to the school and are unable to offer an earlier opening time. For those parents who drop off school children in the mornings, please note that there is a rain shelter on the playground adjacent to the Bohemia Chase entrance. Please do not complain to our staff in wet weather as for the reasons explained it is beyond our control. We appreciate your understanding.

At the end of sessions the doors will be opened and parents/carers will be invited to come into Playgroup to collect their children directly from where they are sitting, please do not to call them to you. Encouraging your child to stay sitting promotes avoiding accidents and the staff can check who is collecting the children. If children get up and move staff will sit them down again. We appreciate your co – operation whilst children learn our routines.

You will be aware that you will have given permission for certain people to collect your child.  We may not have met that person before and therefore may challenge them.  Please ensure that any grandparents/friends etc.  that will be collecting your child are aware of this.  They will be asked their name and the information given will be checked against the authorisation you have given us.  Please note this is for the protection of your child.

We will endeavour to open the doors on time and ask that you arrive promptly to collect your child.  Children may only be taken by an adult, older siblings are expected to stay with their parents. Due to being open continuously in the day children must be collected promptly at the end of the morning so that staff can cover lunches.

View the drop off and pick up map here.

Access in and out of playgroup


As users of Fairways Primary School site we need to adhere to their health and safety rules in order to keep our children safe too. Important- There is strictly no use of the school’s driveway/car park by vehicle or on foot. Please ensure that any other adult who picks up your child does not use this driveway either. All users need to use the designated pathways.

There are 2 school entrances with footpaths from both leading to playgroup so there is no need to use the driveway, please note that during the school day the Bohemia entrance and main pathway gate are closed between 9 -3pm. See the copy of our school map on the back page. School site staff do alert us if playgroup users are seen on the top car park and this compromises our position with them.  Parents, carers and grandparents cannot enter the car park adjacent to The Fairway under any circumstances.  Please park/drop off in local roads only.

Emergency closure


If for any reason our playgroup had to unexpectedly close we would contact the parents/carers immediately to make arrangements for their child to be collected. We follow advice from Fairways Primary School site manager and may have to close in very severe weather etc.

The supervisor will try to inform as many parents/carers possible before the session is due to start and if able have a sign put up announcing the closure. In snowy/icy conditions please telephone the setting before leaving home to check we are still open. Parents will not be charged session fees for any unavoidable closures.


Drinks and Snacks

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Government funding is not intended to cover the cost of snacks. Therefore, we kindly request a voluntary contribution of 30p per session collected from parents, we let you know the termly totals. The setting makes snacks a social time. We encourage all of our children to try different foods but they may choose not to have some. We provide your children with healthy and nutritious food from a variety of different food groups. Children often try different foods alongside their friends. During snacks time we talk to the children about what type of food they are eating and what it contains. e.g. Cheese is a dairy food, it has calcium in it which helps you bones and teeth. The children enjoy guessing what their food does for them. It is also a great way for fussy eaters to give in to peer pressure and try new foods because their friends are!

We provide guidance on what foods we expect to see in children’s lunch boxes and expect parents co-operation and consideration in both the contents and the portion size. We do not allow cakes/biscuits/sweets/chocolate or fizzy drinks in lunch boxes and promote healthy eating.

It is preferable for all children to have our snacks but if you choose for your child not to partake in our snacks then you may provide a small healthy snack from home. It would be very unfair for children to be eating chocolate bars whilst others are eating vegetable crudites. Foods must be labelled clearly and not contain nuts or traces of nuts at all due to our many allergies etc. Please speak with Tracy if this is an option you would prefer.


Every child is provided with and is entitled to 1/3rd of a pint of milk free of charge and we actively encourage children to drink healthy drinks (offered milk or water) and to eat tasty healthy snacks from a variety of cultures. 

Please note that it is your responsibility to advise us of any allergy or special dietary requirements that your child may have or may develop whilst they are at Playgroup and to provide alternatives. Snacks time is a social occasion and you will be aware of your children learning Makaton signing which supports language throughout these times.

We encourage life skills and British Values – having manners, using cutlery, clearing up little spills on the table, helping others, selecting food and of course healthy eating. Snacks preparation is risk assessed and any allergens in either snacks or activities are displayed at registration times on our allergens board. A risk assessment for each individual child with a food allergen takes place termly.

Should your child have a severe allergy we will need to know before your child starts in order to set up a care plan in advance. A doctor’s letter and other documentation must be submitted to our Insurance company and receive clearance before your child can start. Due to allergies/ choking hazards, please check that your child does not have any food/sweets in their pockets or bags, thank you. It is vital that you check bags and your child’s pockets etc before leaving our premises as we have had all sorts of objects left in them that parents have not known that their children have put in! We are very hot on this!

Parents of Red Room children only (older room) – we ask you to provide a clear rigid drinking bottle of water for each session clearly labelled with your child’s name. This is to reduce waste from disposable cups and will help to prepare your child for school. Staff take these out on the grounds when out and top these up during the day as needed encouraging drinking water. Please take these home at night and wash out.

  Our older children that start school the following September may stay over lunchtime according to availability, cost £5 if not funded. Please see the Extended Nursery Education Funding section to check for funding eligibility. 


Clothing/Outdoor Play


gardPlease clearly label their coats, any bags and personal possessions. Children do not always recognise their own belongings and we are left with a number of items of unclaimed property. For children in nappies/toilet training please provide nappies, baby wipes and nappy sacks as needed and suitable for your child.

Each child will have their own named photo peg. We encourage the children to gain the skills that help them to be independent and look after themselves. These include taking themselves to the toilet and taking off, and putting on, outdoor clothes. Clothing that is easy for them to manage will help them do this ie not gloves(mittens are easier and keep the fingers warmer) no dungarees etc. A change of clothes and footwear for younger children and those that may have toileting accidents still is advisable. We do keep a small supply of spare clothing but this can run out fast and children are comforted by their own belongings.

In sunny weather please apply sun cream to your child before attending their session as some creams take a while to be effective. Please do not send them in with bare shoulders, strappy sandals or clogs. They need suitable shoes for climbing, riding bikes or for running around. Sunhats are worn when needed in our outside play and we will top up sun cream when necessary. Children develop and enrich their learnin experiences through going outside in a variety of weather conditions, therefore, we will go outside in the rain, snow etc so please provide wellies and raincoats. We may use our rain capes that slip over the top of your child’s coat in very wet weather. Coats must still be worn. 


Messy Play

IMG_3842Please send children in clothes that you don’t mind getting mucky. We have paints, glue, water play, gardening and mud pie making etc. Overalls are provided but accidents do happen and children are encouraged to be independent in removing overalls, washing hands etc. They may brush up against another child that’s painting etc as they move freely about during the session. Playgroup have their own T shirts on sale that many parents like to buy and put on over their child’s own clothes. Their child also knows that when they wear their t shirt they are going to playgroup that day. These will be available to buy at the open days and at the end of sessions.


Our setting has an open Facebook page to the public and a CLOSED Facebook page that parents can request to join once their child starts. We encourage all our parents to join this as it is the easiest, quickest way that we can contact parents especially if needed when we are closed. We remove parents from our CLOSED group once they leave our setting.  

Please see the following statement that we have on our Facebook homepage ‘Our Facebook page is run by Fairways Pre School. By joining this group you are giving permission for images of your children to be shared on the page which is, of course, a “closed” group. Please be aware that not all parents use the page and therefore images of their children may not be used and will be deleted. Many thanks for your understanding and co-operation. This page is for current parents of Fairways Pre School children only and they will be approved by staff before being added to the page once your child has attended their first visit day. When your children leave Fairways you will be removed from the group as it is for current parents only.’  


Playgroup is inspected by OFSTED and copies of our latest inspection report are available on request or online at www. or a copy can be made on site.

All of our working practices, policies and procedures are kept in our Operational Plan onsite. Copies may be obtained for any policies on request. Please see our website for our policies, these are regularly updated.  Children’s views are gained and taken into accounts for areas such as Equal Opportunities and Safeguarding.


Our policies include Equality, Inclusion and Valuing Diversity, Allergies, No Smoking, Health and Safety, Safeguarding Children and Child Protection, Special Educational Needs/ Disability, Information sharing and E-Safety. (Full list on www.fairwayspreschoolplaygroup, )

Information we hold about you and your child

We have procedures in place for the recording and sharing of information (data) about you and your child that is compliant with the principles of the General Data Protection Regulations (2018) as follows:

The data we collect is

  • Processed fairly, lawfully and in a transparent manner in relation to the data subject (you and your family).
  • Collected for specified, explicit and legitimate purposes and not further processed for other purposes incompatible with these purposes.
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which data is processed.
  • Accurate and, where necessary, kept up to date.
  • Kept in a form that permits identification of data subjects (you and your family) for no longer than is necessary for the purposes for which the data is processed.
  • Processed in a way that ensures appropriate security of the personal data including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

When your child starts with us we will provide you with a Privacy Notice which gives you further details of how w fulfil our obligations with regard to your data.

Complaints procedure

A parent/carer, who is uneasy about any of playgroup’s provisions, should first of all talk over any worries and anxieties with the Supervisor/s. If this does not have a satisfactory outcome the parent/carer should put the concerns or complaints in writing and request a meeting with the Supervisor and the Chairperson of the Committee. A more comprehensive copy of the Playgroup’s complaints procedure is provided on our notice board/website, please ask for a copy if you wish. At Playgroup the staff endeavour to offer a welcome to every child and their family. We aim to provide a warm and caring environment in which your child can learn and develop through play. We are always ready and willing to talk with you about your ideas, views or questions.

Please note that we have a Zero Tolerance of abusive or aggressive behaviour including swearing. Our staff come to work to care for your children, and it is important for all members of staff to be treated with courtesy and respect. Aggressive or violent behaviour towards our staff or any of our users (to other parents or in the presence of children) will not be tolerated under any circumstances.

Anyone using inappropriate language to members of staff, either in person or over the telephone, will be sent a letter from our Chairperson advising that this behaviour will not be tolerated. Any further unwanted behaviour will result in a ban from entering the premises (another adult may need to drop off/pick up your child). There will be no appeal process.

We hope that you and your child enjoy being members of our setting.

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